FAQ's
Can I increase or decrease my order once it has been processed?
Unfortunately, once your order has been processed, you cannot increase or decrease the order via the website. Please phone us during business hours on (02) 8021 9213 or email us at support@toiletpaperplus.com.au to assist you in adjusting your order. We are only to happy to assist!
Can I order without an account?
Yes, simply check out as a guest at the checkout. You don't need to be a member or sign up to place an order.
Can I pick up from your warehouse?
No, we don’t offer pick up from our warehouse. We offer fast delivery, so if you urgently need an item just call or email and one of our staff will assist you.
Can I receive a refund if I order the wrong product?
Please ensure that the products you choose are the right ones. Unfortunately, we cannot offer refunds if you accidentally choose the wrong product. If you are unsure of what product will fit your dispenser, please email support@toiletpaperplus.com.au and ask one of our team members.
Can you supply other products not listed on your website?
If you have a particular product that we don't currently list on our website and you would like us to source it for you, please send us an email to support@toiletpaperplus.com.au with the product code/s ( normally found on the outside of a box ) and we will endeavour to find it for you and price it accordingly.
Do I need to accept the goods on arrival?
Whilst we prefer that you are there to accept the goods, we can leave them without a signature.
When you fill out the delivery details at the checkout, please leave detailed instructions for our drivers. We do not accept liability for goods that may go missing or are rain affected if you are not on site to receive the goods.
Please note that couriers use their discretion when delivering goods (dogs, locked gates, etc). Returning goods that cannot be delivered due to site access problems will incur a $10.00 re-delivery charge per box of goods
Do you charge for freight?
Toilet Paper Plus offers Free Delivery to most regions of Australia. Occasionally we are asked to deliver to certain regions of Australia that may require involving an alternate courier company. Unfortunately this may result in additional charges for delivery & handling.
If there is an additional charge for delivery & handling, we will contact you once your order is made online and discuss any charges where applicable. You can either approve to go ahead with your order, or cancel the order with no obligation. Alternatively, please email us at support@toiletpaperplus.com.au with the product/s you wish to purchase including your delivery address. We will contact you with a quotation based on the location. We do apologise in advance if your order does not qualify for Free Delivery.Do you exchange products?
Do you have both sales and customer support employees?
How do I place an order with Toilet Paper Plus?
If you are a new customer, you may choose to either checkout as a guest or sign up to join our database. Benefits of joining Toilet Paper Plus include, monthly newsletter, access to previous order history as well as saving you time by not having to re enter your details at every purchase.
How long does it take for a delivery to be made?
Please note if you have chosen to pay by Direct Deposit your goods will be shipped after funds are cleared.
Is GST included in your pricing?
What do I do if the goods are faulty on delivery?
What payment methods do you accept?
Direct Deposit Details:
Westpac Bank
Account Name: Toilet Paper Plus
BSB: 032 646 ACC: 422 970
If you are a commercial customer purchasing large amounts of stock, we are more than happy to provide an account on application.